NCS aims to resolve genuine order problems fairly and quickly.
Return / refund guidelines:
– Report damaged, incorrect or defective items as soon as possible with the order number and clear photos
– Unused standard items may be eligible for return subject to review and condition
– Opened consumables, used products and many custom-sourced items may not be returnable
– Approved refunds are processed using the original payment method or another agreed method
– Delivery charges may be non-refundable once the shipment has already been completed
Customers should contact NCS support first so the team can confirm the correct next step.